Service Department

 

Our service department is staffed with highly - trained service technicians. They are proficient in offering installation services for new machines and scheduled preventative maintenance for your existing machinery. This ensures the continuous and efficient operation of your equipment, minimizing downtime and maximizing productivity.

 

Sales Support

 

Whether you're in search of a single machine or a complete powder equipment line, our experienced sales staff will collaborate closely with you. They will take into account your specific powder project requirements, production volume, budget, and other factors to help you find the most suitable machine. This personalized approach ensures that you invest in equipment that meets your needs precisely.

 

Pre - project and Cooperative Support

 

1. Plant Layout

 

We offer pre - project workshop planning and design services to our customers. This includes creating 2D and 3D layout plans, taking into consideration factors such as equipment placement, workflow optimization, safety regulations, and future expansion possibilities.

 

2. Cooperative Requirements

 

• Pre - contract Material Testing: Before signing the contract, we conduct material tests for the customer. Once the test results are satisfactory, we provide the most suitable solution. This helps you make an informed decision about the equipment that best suits your material processing needs.
• Post - contract Confirmation: After the contract is signed, the customer is required to confirm the layout drawing and other relevant materials with a signature. This ensures that both parties have a clear understanding of the project details.
• Cost for Overseas Commissioning Technicians: The customer is responsible for the costs associated with our technicians going abroad for commissioning. These costs include food, accommodation, round - trip tickets, local travel expenses, and the technicians' wages.

 

Technical Service

 

1. Installation and Debugging

 

• Customer's Initial Responsibilities: After the equipment arrives at the customer's factory, the customer is responsible for unpacking and arranging the equipment according to the placement drawing. This work should be carried out under the guidance of our installation - adjustment technicians.
• Our Technical Team's Role: We will dispatch experienced engineers and technicians to handle equipment installation and debugging. Their task is to ensure that the equipment is properly installed and adjusted, enabling the customer's factory to start normal production as soon as possible.
• On - site Training: The customer should assign capable personnel to receive training at the installation site. We provide on - site technical training to ensure that your technical staff become familiar with the equipment's performance, master proper operation and maintenance procedures. This hands - on training approach allows customers to access the necessary technology faster and more comprehensively.

 

2. Quality Assurance

 

We guarantee that the goods provided are brand - new, unused, designed with the latest technology, and made from suitable materials. Additionally, we ensure that the equipment specifications are in full compliance with the contract. This commitment to quality gives you peace of mind and confidence in your investment.

 

Spare Parts

 

We maintain an adequate inventory of equipment spare parts. Whenever customers need spare parts for equipment repair and maintenance, we can supply them promptly. This ensures that your equipment can be quickly restored to operation in case of any breakdowns, reducing production losses.